pok11 Privacy Policy — Your Data, Your Rights
pok11 is committed to protecting the personal information of every player in Bangladesh. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over your information.
This Privacy Policy ("Policy") applies to all users of pok11.app ("Platform") operated by pok11 ("we", "us", "our"). It covers all personal data collected when you register an account, make a deposit or withdrawal, place bets, use our customer support, or otherwise interact with any part of the pok11 Platform. By using pok11, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
pok11 collects and processes personal data only to the extent necessary to provide the Platform's services to you safely, fairly and in compliance with our obligations. We do not sell your personal data to third parties. We do not transfer your data outside the scope described in this Policy. We take reasonable technical and organisational measures to protect the data you share with us against loss, misuse and unauthorised access.
Privacy at a Glance
1. Information We Collect
When you use pok11, we collect personal information in the following categories. We collect only the minimum data necessary for each stated purpose:
- Registration data: your mobile phone number, chosen username, date of birth, and any identity documents you submit for KYC verification purposes.
- Financial data: transaction records for all deposits and withdrawals — including the mobile wallet type (bKash, Nagad, Rocket or Upay), transaction reference numbers, amounts and timestamps. pok11 does not store full mobile wallet PINs or passwords.
- Device and technical data: your IP address, device type, operating system version, mobile browser type, screen resolution, and the mobile network operator you are using (e.g. Grameenphone, Robi, Banglalink, Teletalk).
- Usage data: pages and game categories visited, bets placed, game sessions initiated, session duration, click-stream data, and features accessed within your account dashboard.
- Support communications: the content of any messages, emails or chat transcripts exchanged between you and the pok11 support team, including the nature of your enquiry and the resolution provided.
2. How We Use Your Information
pok11 uses the personal data we collect for specific, legitimate purposes only. We do not use your data for any purpose that is incompatible with those listed below:
- Account management: to create and maintain your pok11 account, verify your identity, authenticate your login sessions, and manage your account settings and preferences.
- Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket and Upay; to detect and prevent fraudulent transactions; and to comply with anti-money laundering obligations.
- Platform operation and improvement: to deliver the gaming services you request, to monitor Platform performance, to diagnose technical faults, and to develop new features and product enhancements based on aggregate usage patterns.
- Responsible gaming: to monitor betting patterns for indicators of problem gambling behaviour, to apply deposit limits or self-exclusion measures where requested by the player or required by our responsible gaming obligations, and to enforce our 21+ age restriction.
- Customer support: to respond to your enquiries, resolve disputes, process complaints and improve the quality of our support interactions.
- Marketing communications: where you have opted in to receive promotional messages from pok11, to send you relevant offers, BPL season promotions, bonus notifications and platform updates. You may opt out of marketing communications at any time by contacting support.
3. Sharing Your Information
pok11 does not sell, rent or trade your personal data. We share personal data only in the following limited circumstances, and only to the extent strictly necessary for each purpose:
- Payment service providers: we share transaction data with bKash, Nagad, Rocket and Upay solely to facilitate the processing of deposits and withdrawals that you initiate. These providers are independently regulated and subject to their own privacy policies.
- Technology and infrastructure providers: we engage third-party vendors to host the Platform, process data and deliver certain technical functions. These vendors act under strict data processing agreements and are not permitted to use your data for their own purposes.
- Game providers: game studios such as Pragmatic Play, Evolution Gaming and Ezugi may receive session-level technical data required to deliver their games. No personally identifiable registration or financial data is shared with game providers.
- Legal and regulatory authorities: we may disclose your personal data to relevant government authorities, law enforcement agencies or regulatory bodies where we are required to do so by applicable law, court order, or in response to a valid legal process. We will notify you of any such disclosure to the extent permitted by law.
4. Payment Data and Mobile Wallets
Deposits and withdrawals at pok11 are processed exclusively through Bangladesh-based mobile financial services — bKash, Nagad, Rocket and Upay. When you initiate a financial transaction, pok11 records the mobile wallet number associated with your account, the transaction reference number issued by the payment provider, the transaction amount in Bangladeshi Taka (৳), and the date and time of the transaction. This data is retained as part of your account transaction history and is necessary for the resolution of any payment disputes and for compliance with anti-money laundering record-keeping requirements.
pok11 does not store mobile wallet PINs, one-time passwords (OTPs) or full authentication credentials. All sensitive authentication for mobile wallet transactions is handled directly by the respective payment provider's secure infrastructure. pok11 personnel will never ask you to share your mobile wallet PIN, OTP or password under any circumstances.
5. Cookies and Tracking Technologies
pok11 uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences and analyse aggregate usage patterns to improve the Platform. We use the following categories of cookies:
- Strictly necessary cookies: these are essential for the Platform to function. They maintain your login session, enable deposits and withdrawals, and ensure that pages load correctly. These cookies cannot be disabled without breaking core Platform functionality.
- Functional cookies: these remember your preferences such as your selected language, chosen game categories, and display settings so that you do not need to re-enter them on each visit.
- Analytics cookies: we use anonymised session analytics to understand how players navigate the Platform — which pages are visited most, where users encounter errors, and how session flows can be optimised. This data is processed in aggregate and is not linked to your personal account.
pok11 does not use third-party advertising cookies, retargeting pixels or social media tracking scripts. Your browsing activity on pok11 is not shared with advertising networks. You can manage cookie settings through your mobile browser's built-in privacy controls; however, disabling strictly necessary cookies will prevent you from logging in or using financial features of the Platform.
6. Data Retention
pok11 retains your personal data for as long as your account remains active and for a reasonable period thereafter, to allow for the resolution of any post-closure disputes or regulatory enquiries. Specifically: account registration data is retained for the duration of your account plus a minimum of 5 years after closure; transaction records are retained for a minimum of 5 years from the date of each transaction; support communications are retained for 2 years from the date of the most recent interaction.
When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. You may request early deletion of your personal data by contacting [email protected]; however, pok11 may be required to retain certain data for longer periods to comply with legal obligations, in which case we will inform you of the applicable retention period.
7. Your Privacy Rights
pok11 respects your rights over your personal data. You may exercise any of the following rights by contacting our support team at [email protected]. We will respond to all valid requests within 30 days:
- Right of access: you have the right to request a copy of all personal data that pok11 holds about you, including the categories of data, the purposes for which it is processed, and the third parties with whom it has been shared.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
- Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations.
- Right to restrict processing: you have the right to request that we limit the processing of your personal data in certain circumstances — for example, while we investigate a dispute about the accuracy of your data.
- Right to withdraw consent: where our processing of your data is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
8. Data Security
pok11 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include SSL/TLS encryption for all data in transit between your device and pok11 servers; encrypted storage of passwords using one-way hashing algorithms; access controls that restrict data access to authorised personnel on a need-to-know basis; regular security audits and vulnerability assessments of the Platform's infrastructure; and session timeout mechanisms that automatically log you out after a period of inactivity.
While pok11 takes reasonable steps to secure your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pok11 will notify affected users as promptly as reasonably practicable and take immediate steps to contain the breach and minimise any resulting harm.
9. Children's Privacy
pok11 is strictly an adult gaming platform. Access to all real-money features of the Platform is restricted to individuals who are 21 years of age or older. pok11 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on pok11, please contact us immediately at [email protected].
10. Changes to This Privacy Policy
pok11 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform features. Where changes are material, we will notify registered users via their registered mobile number or by displaying a prominent notice on the Platform before the changes take effect. The effective date at the top of this Policy will always reflect the date of the most recent revision.
Your continued use of pok11 after any updated Privacy Policy has been published constitutes your acceptance of the revised Policy. If you do not agree with any changes, you must discontinue your use of the Platform and may request account closure by contacting [email protected].
11. Contact and Privacy Enquiries
If you have any questions, concerns or requests relating to this Privacy Policy or the way pok11 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently. Please include your registered mobile number and the nature of your enquiry in all correspondence to help us respond efficiently.
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