pok11 Frequently Asked Questions
Everything Bangladeshi players need to know about pok11 — registration, bKash and Nagad payments, cricket betting rules, bonuses, and safe play guidelines all in one place.
This page is your complete guide to playing at pok11 in Bangladesh. We have grouped the most common questions into six topics so you can find answers quickly. If something is not covered here, our support team is available 24/7 at [email protected] — include your registered mobile number and we will respond as quickly as possible.
Account & Registration
Creating a pok11 account takes under two minutes. Open pok11.app in your browser, tap the registration link, enter your Bangladeshi mobile number, pick a strong password, and confirm your details. You must be 21 or older to register. After your account is active you can deposit via bKash, Nagad or Rocket and start playing straight away.
pok11 accepts your Bangladesh National ID card (NID), passport or driving licence to verify your identity. For address confirmation a recent utility bill or bank statement dated within the last 90 days is sufficient. Upload clear, well-lit photos for the fastest review — most KYC checks are completed within 24 hours of submission.
No — pok11 strictly allows one account per person. Duplicate accounts are detected automatically and both will be suspended pending investigation. If you have accidentally registered a second account, contact [email protected] immediately so the situation can be resolved without penalty to you.
On the pok11 login page tap Forgot Password and enter your registered mobile number. You will receive a one-time SMS code; enter it, choose a new password, and you can log back in immediately. If the SMS does not arrive within a few minutes, double-check the number you entered and contact [email protected] if the problem continues.
Deposits & Withdrawals
bKash deposits on pok11 credit within seconds in the vast majority of cases. Once bKash confirms your payment the funds appear in your pok11 wallet almost instantly. During rare peak network periods crediting can take up to 5 minutes. If your balance has not updated after 10 minutes, contact support with your bKash transaction ID.
The minimum deposit at pok11 is ৳200 for all supported payment methods — bKash, Nagad and Rocket. pok11 sets no upper cap on a single deposit, but your mobile banking provider may impose their own daily transfer limits. Always check your bKash or Nagad app for any applicable caps before transferring a large amount.
The minimum withdrawal on pok11 is ৳500. Withdrawals are sent back to the same payment method you used for your most recent deposit — for example, a Nagad deposit means your withdrawal goes to that Nagad account. Processing normally takes between 15 minutes and 2 hours depending on network conditions at the time.
pok11 charges no platform fees on deposits or withdrawals. Your mobile banking provider — bKash, Nagad or Rocket — may apply their standard transaction charges, which are outside pok11's control. Check the current fee schedule in your mobile banking app before initiating a large transfer so there are no surprises.
Games & Gameplay
pok11 covers a wide range of cricket events including BPL, IPL, T20 World Cup, ICC ODI World Cup and international series featuring Bangladesh Tigers. Available markets typically include match winner, top batsman, total runs, number of wickets, and live in-play betting during the match. Visit the Cricket section for the full list of upcoming fixtures and available markets.
Yes — pok11 is built as a mobile-first platform and runs smoothly in any modern browser on Android and iOS. No app download is needed. Open pok11.app in Chrome or Safari, add it to your home screen for quick access, and enjoy the full game library including cricket betting, slots and live casino from your phone.
All slot games on pok11 are supplied by certified providers including Pragmatic Play and other leading studios. Every game uses a verified Random Number Generator (RNG) to determine outcomes, guaranteeing that each spin is completely independent of previous results. RTP percentages are set by the provider and published within each game's information panel.
Yes. pok11's live casino lobby features real dealers streaming in real time. You can play Live Baccarat, Mini Baccarat, Live Roulette and Live Blackjack from top live casino studios. Live games are available on mobile and run 24/7. Minimum bet amounts vary by table — check the lobby for the current table limits before you sit down.
Bonuses & Promotions
pok11 offers a welcome bonus on your first deposit. The exact amount and match percentage can change — always check the Promotions section on the pok11 homepage or your account dashboard for the live offer. All bonuses are subject to wagering requirements that must be completed before any winnings can be withdrawn. Read the full T&C before claiming.
A wagering requirement — also called a rollover — is the number of times you must bet the bonus amount before the winnings become withdrawable. For example, a ৳1,000 bonus with a 20x rollover requires ৳20,000 in total bets before you can withdraw. pok11 shows the exact rollover multiplier in every promotion's terms so you always know what is required.
Every pok11 bonus has an expiry window — typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirement is not met within that window, the bonus and any associated winnings are automatically cancelled. Your account's bonus section always shows the exact expiry date and remaining wagering balance.
It depends on the specific promotion. Some pok11 bonuses apply across all products — cricket betting, slots and live casino — while others are restricted to particular game types. The eligible product categories are always listed in the promotion's terms and conditions. Check before claiming to ensure the bonus suits the way you prefer to play.
Safety & Responsible Gaming
pok11 uses SSL/TLS encryption on all data transmitted between your device and our servers, so your personal and financial information cannot be intercepted in transit. Player funds are kept in accounts separate from operational funds. We never store full payment details. Always access pok11 via the official URL pok11.app and never share your login credentials with anyone.
You must be 21 years old or older to register and play on pok11. This rule is enforced through age verification at registration and ongoing KYC checks. Any account confirmed to belong to a person under 21 is closed immediately and all deposited funds are returned. pok11 investigates every underage access report promptly and thoroughly.
Email [email protected] with the subject Self-Exclusion Request, including your registered mobile number and your chosen exclusion period — 6 months, 1 year, 2 years or permanent. Our team applies the exclusion within 24 hours. During self-exclusion you cannot access pok11 at all. For full details on all tools including deposit limits and time-out periods, visit the Responsible Gaming page.
Yes. From Account Settings select Responsible Gaming, then Deposit Limits, choose daily, weekly or monthly, and enter your preferred maximum in BDT. The limit activates instantly. Reducing a limit is immediate; increasing one requires a mandatory 7-day waiting period before the higher limit takes effect, giving you time to reconsider the change.
Technical & Account Support
First check your bKash, Nagad or Rocket transaction history to confirm the payment completed successfully on your end. If the payment shows as completed but your pok11 balance has not updated after 10 minutes, email [email protected] with your registered mobile number, the deposit amount, the payment method used, and the transaction reference number from your mobile banking app so our team can investigate and credit your account.
Mobile number changes cannot be made from within account settings for security reasons. Email [email protected] from your registered email address with a copy of your NID or passport and a brief explanation of why the number needs updating. Our team verifies your identity and processes the change within 48 hours.
Most pok11 withdrawals complete within 15 minutes to 2 hours. Delays can occur during high-demand periods on bKash, Nagad or Rocket networks, during scheduled maintenance, or if your account has a pending KYC review. If your withdrawal has been pending for more than 4 hours, email [email protected] with your withdrawal request ID and registered mobile number and we will investigate immediately.
The best way to reach pok11 support is by emailing [email protected]. Include your registered mobile number and a clear description of your issue so we can resolve it efficiently. Our support team is available 24/7 and aims to reply to all queries within a few hours. For self-exclusion or deposit limit requests, mark your subject line accordingly so it is prioritised.
Ready to Start Playing at pok11?
Your questions are answered. Log in now to explore cricket betting, live casino and slots — or visit our Responsible Gaming page to set your personal play limits.